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a'nura

Privacy Policy

Effective Date:

Welcome to a'nura. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our sales page and purchase our products. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect
  • Personal Information
    When you purchase or inquire about our products, we may collect the following personal information: 
    • Name 
    • Email address 
    • Phone number 
    • Shipping and billing address 
    • Payment details (processed securely via third-party payment gateways)
  • Usage Data
    We also collect information about your browsing behavior on our website, including : 
    • IP address 
    • Browser type and version 
    • Device information 
    • Pages visited and time spent on pages 
    • Referral source 
  • Cookies and Tracking Technologies
    Our website uses cookies, pixels, and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
2. How We Use Your Information
  • We use your information to:
    When you purchase or inquire about our products, we may collect the following personal information: 

    • Fulfill and manage your orders. Process transactions and deliver products to your specified address
    • Customer service inquiries. Communicate with you about your orders or solve any potential issue you might have with the use of our service.
    • Marketing promotion. Send promotional emails (only if you opt-in) about new products, offers, or events.
    • Improve our website’s functionality and user experience 
    • Conduct analytics to understand customer preferences and behavior 
    • Request feedback. We may use your information to request a feedback and your experience as our customers.
3. Sharing Your Information
  • Service Providers
    We may share your information with trusted third-party vendors who help us operate our business, such as: 

    • Payment processors (e.g., credit card companies)
    • Shipping couriers (e.g., courier companies like Pos Malaysia, DHL, etc.)
    • IT service providers
  • Legal Requirement
    We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

In accordance with Malaysian Personal Data Protection Act (PDPA), you have the right to:

    • Access your personal data held by us 
    • Correct inaccurate or incomplete data 
    • Withdraw your consent to process your data (where applicable) 
    • Request deletion of your data, subject to legal obligations 
  • To exercise these rights, please contact us at nurlightgroup.my@gmail.com

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site usage, and improve functionality. You can choose to disable cookies through your browser settings. Disabling cookies may limit some features of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to comply with legal requirements or improve our practices. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: 

Email: nurlightgroup.my@gmail.com