Thank you for shopping at a'nura! This Shipping Policy explains how we handle your orders, delivery times, fees, and related matters within Malaysia.

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email/whatsapp with tracking details.

• Standard Shipping. 3-7 business days.
• Shipping provider. Service by Pos Malaysia or equivalent courier.

*Note:* Delivery times are estimates and may vary due to unforeseen circumstances such as customs or courier delays.

• Shipping fees are calculated during checkout based on your location and chosen shipping method.
• Typical charges for standard shipping within Malaysia, with higher rates for remote areas. 
• Free shipping may be available for orders exceeding a certain amount (e.g., RM)

• Please ensure your shipping address is complete and accurate, including postal code and contact number. 
• We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by you.

• Once your order is shipped, you will receive an email/whatsapp with a tracking number.
• Use the tracking number on the courier’s website to monitor your delivery status.

• If your package is delayed beyond the estimated delivery time, or if it is lost/damaged in transit, please contact us within **7 days** of expected delivery date. 
• We will work with the courier company to resolve issues and, if necessary, issue replacements or refunds.

• If any products are delivered wrongly or in damage condition, please directly provide to us these following details:
• • Name
  • Order number
  • Picture of goods condition (if any)
  • Details transaction
    
    And email to nurlightgroup.my@gmail.com.We will review the inquiry and will take a further action.

• Shipping costs for returns/exchanges are the responsibility of the customer unless the product is defective or incorrect.

We reserve the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.